Retail Security Officer - Calm, Customer-Focused Guardian

Mitie Cleaning & Hygiene Services; Preston; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

MiDeals discounts

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for a Preston store. You will help create a safe, welcoming environment for customers and colleagues, deterring loss and responding to incidents. The role requires calm professionalism and strong team collaboration in a fast-paced retail setting.

The position offers 40+ hours per week at £13.58 per hour, with a focus on service, safety and proactive incident support. A valid SIA licence is desirable but not essential.

Qualifications

• Previous security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and safety.
• 5-year checkable UK work history.

Responsibilities

• Protect store environment by monitoring for loss and incidents.
• Respond to incidents and emergencies in a calm, professional manner.
• Greet customers and provide professional support to customers and colleagues.
• Utilise store technology and reporting tools (e.g., mobile reports, body-worn cameras).
• Maintain high standards and work closely with store colleagues.
• Adapt to changing situations and support store operations.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service orientation

Education

SIA licence desirable

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for a Preston store. You will help create a safe, welcoming environment for customers and colleagues, deterring loss and responding to incidents. The role requires calm professionalism and strong team collaboration in a fast-paced retail setting.

The position offers 40+ hours per week at £13.58 per hour, with a focus on service, safety and proactive incident support. A valid SIA licence is desirable but not essential.