Retail Security Officer: Calm, Confident & Customer-Driven

Mitie Cleaning & Hygiene Services; Leeds; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

40+ hours guaranteed

Job summary

M&S Crown Point Leeds is hiring a Security Officer to help create a safe, welcoming, and secure shopping environment.

In this fast-paced retail role you’ll monitor store operations with digital tools, respond to incidents, prevent loss, and support colleagues and customers.

Candidates with strong communication and calm professionalism will thrive; a valid SIA licence is desirable but not essential.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Create a welcoming store environment, greeting customers and delivering professional support to customers and colleagues.
• Help keep stores safe and secure, prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations and emergencies.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Security experience

Customer service

Strong communication

Calm under pressure

Decision making

Job description

M&S Crown Point Leeds is hiring a Security Officer to help create a safe, welcoming, and secure shopping environment.

In this fast-paced retail role you’ll monitor store operations with digital tools, respond to incidents, prevent loss, and support colleagues and customers.

Candidates with strong communication and calm professionalism will thrive; a valid SIA licence is desirable but not essential.