Retail Security Officer: Visible Patrols & Customer Service

Manchester Arndale; Northam; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will be a visible deterrent, provide excellent customer service, and respond to incidents in a retail environment.

The role requires flexible shifts, strong observation, and a valid SIA Licence. You'll work with the security team to patrol, monitor CCTV, and liaise with management to address threats. This is a full-time role offering training, development and an inclusive workplace.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License

Observation skills

De-escalation

Communication skills

Proactive approach

Flexibility to work shifts

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will be a visible deterrent, provide excellent customer service, and respond to incidents in a retail environment.

The role requires flexible shifts, strong observation, and a valid SIA Licence. You'll work with the security team to patrol, monitor CCTV, and liaise with management to address threats. This is a full-time role offering training, development and an inclusive workplace.