Retail Security Officer - Customer-Focused & Growth-Driven

OCS; Exeter; On-site; GBP 21,000 - 24,000; Full time

Job summary

OCS UK & Ireland is recruiting a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will act as a visible deterrent, patrol premises, monitor CCTV, conduct searches as required, and respond to alarms with prompt escalation to management or law enforcement where needed.

The role requires excellent communication, professional conduct, and flexibility for weekend/evening shifts.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA DS License

Observation skills

De-escalation

Verbal & written communication

Flexibility

Job description

OCS UK & Ireland is recruiting a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will act as a visible deterrent, patrol premises, monitor CCTV, conduct searches as required, and respond to alarms with prompt escalation to management or law enforcement where needed.

The role requires excellent communication, professional conduct, and flexibility for weekend/evening shifts.