Retail Security & Customer Safety Officer

OCS; Waterlooville; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hapi discounts

Wagestream pay access

OCS Academy

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy store, acting as a visible deterrent and providing excellent service. You will patrol, monitor CCTV, respond to alarms, and work with store management to maintain a safe environment.

A valid SIA Licence, DBS/BS7858 clearance eligibility, and Right to Work in the UK are essential. Join a leading facilities management company that values growth and diversity.

Qualifications

• Right to work in the UK and ability to obtain DBS and BS7858 security clearance.
• Holds a valid SIA Licence (Door Supervisor or Security Guarding) with security experience.
• Strong observational skills and ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Flexible to work varied shifts including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

SIA Licence (DS or Security Guarding)

Strong observational skills

Verbal & written communication

Proactive and professional

Weekend/evening shift flexibility

Education

DBS clearance

BS7858 clearance

Right to work in the UK

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy store, acting as a visible deterrent and providing excellent service. You will patrol, monitor CCTV, respond to alarms, and work with store management to maintain a safe environment.

A valid SIA Licence, DBS/BS7858 clearance eligibility, and Right to Work in the UK are essential. Join a leading facilities management company that values growth and diversity.