Retail Security Officer: Proactive Loss Prevention & Safety

Mitie Group plc.; Midsomer Norton; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Full uniform provided

Ongoing training and development

Career progression opportunities

Job summary

Lidl is seeking an experienced Retail Security Officer for the Midsomer Norton store. You will maintain a visible security presence, deter theft and loss, and support colleagues and customers with a safety-first mindset.

Key responsibilities include patrolling, incident reporting, liaising with authorities when required, and delivering excellent customer service across shifts, including weekends. Full uniform is provided and ongoing training is available.

Qualifications

• Previous retail security experience is essential.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Professional, confident, and approachable manner.
• Ability to remain calm and make sound decisions under pressure.
• Excellent observation skills and attention to detail.
• Reliable, punctual, and able to work independently.
• Flexible approach to working hours, including weekends.

Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, stock loss, and anti-social behaviour.
• Conduct regular patrols of the sales floor, warehouse, and external areas.
• Respond promptly and effectively to incidents and emergencies.
• Monitor and report suspicious activity.
• Complete detailed and accurate incident reports.
• Support store management with loss prevention initiatives.
• Liaise with local authorities and emergency services when required.
• Promote a safe and welcoming environment for customers and colleagues.
• Ensure all duties are carried out in accordance with company and client procedures.

Skills

Retail security

Customer service

Communication

Observation

Calm under pressure

Reliability

Punctuality

Tools

CCTV systems

Incident reporting platforms

Mobile devices/tablets

Outlook/office apps

Security management software

Job description

Lidl is seeking an experienced Retail Security Officer for the Midsomer Norton store. You will maintain a visible security presence, deter theft and loss, and support colleagues and customers with a safety-first mindset.

Key responsibilities include patrolling, incident reporting, liaising with authorities when required, and delivering excellent customer service across shifts, including weekends. Full uniform is provided and ongoing training is available.