Retail Security officer

Mitie Cleaning & Hygiene Services; Midsomer Norton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Full uniform provided

Ongoing training and development

Career progression opportunities

Opportunity to work with a leadingretе

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for Lidl Midsomer Norton. You will provide a visible security presence, deter theft, and support customers and staff while following client procedures.

The role requires an SIA licence, retail security experience, and strong communication. It offers a 40-hour week with weekend shifts and full uniform provision.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence.
• Retail security experience is essential.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Professional, confident, and approachable manner.
• Ability to remain calm and make sound decisions under pressure.
• Excellent observation skills and attention to detail.
• Reliable, punctual, and able to work independently.
• Flexible approach to working hours, including weekends.

Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, stock loss, and anti-social behaviour.
• Conduct regular patrols of the sales floor, warehouse, and external areas.
• Respond promptly and effectively to incidents and emergencies.
• Monitor and report suspicious activity.
• Complete detailed and accurate incident reports.
• Support store management with loss prevention initiatives.
• Liaise with local authorities and emergency services when required.
• Promote a safe and welcoming environment for customers and colleagues.
• Ensure all duties are carried out in accordance with company and client procedures.

Skills

SIA Licence

Retail security experience

Loss prevention

Customer service

Communication skills

Calm under pressure

Attention to detail

Punctuality

Independent worker

Flexible weekends

Tools

CCTV

Incident reporting

Mobile devices

Outlook

Security software

Job description

Retail Security Officer

Location

LIDL Midsomer Norton

Address

38-39 High Street, Midsomer Norton, BA3 2DL

Hours

40 Hours Per Week (Including Weekend Working)

Pay

Competitive Rate

About The Role

We are currently recruiting for an experienced and professional Retail Security Officer to join our team at LIDL Midsomer Norton. This role is ideal for a proactive and customer-focused security professional who is passionate about maintaining a safe and secure shopping environment. You will play a vital role in protecting store assets, reducing stock loss, deterring criminal activity, and supporting colleagues and customers throughout the day. Working as part of the wider store team, you will provide a highly visible security presence while delivering excellent customer service and ensuring company procedures are followed at all times.

Key Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, stock loss, and anti-social behaviour.
• Conduct regular patrols of the sales floor, warehouse, and external areas.
• Respond promptly and effectively to incidents and emergencies.
• Monitor and report suspicious activity.
• Complete detailed and accurate incident reports.
• Support store management with loss prevention initiatives.
• Liaise with local authorities and emergency services when required.
• Promote a safe and welcoming environment for customers and colleagues.
• Ensure all duties are carried out in accordance with company and client procedures.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• Previous retail security experience is essential.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Professional, confident, and approachable manner.
• Ability to remain calm and make sound decisions under pressure.
• Excellent observation skills and attention to detail.
• Reliable, punctual, and able to work independently.
• Flexible approach to working hours, including weekends.

Technical Skills

• Incident reporting and case management platforms.
• Mobile devices and tablets for reporting and communication.
• CCTV and security monitoring systems.
• Electronic evidence gathering and report submission tools.
• Microsoft Outlook and other workplace communication systems.Internal compliance and security management software.

What We're Looking For

We are seeking a highly motivated individual who understands that modern retail security is about more than simply preventing theft. The ideal candidate will be approachable, customer-focused, and able to build positive relationships with both customers and store colleagues while maintaining a strong security presence. You will have excellent communication skills, confidence using digital reporting systems, and a commitment to maintaining the highest standards of professionalism at all times.

Benefits

• 40 hours per week.
• Regular and consistent shift pattern, including weekend work.
• Full uniform provided.
• Ongoing training and professional development opportunities.
• Supportive management team.
• Opportunity to work with a leading retail client.
• Career progression opportunities within the security industry.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.