Retail Security Officer: Pro Patrol & Incident Reporting

Mitie Group plc.; Bromsgrove; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Group plc. is seeking a professional Retail Security Officer for LIDL Bromsgrove. The role emphasizes protecting customers, colleagues, and assets while delivering outstanding customer service in a busy retail environment.

You will deter theft, patrol the store, respond to incidents, and report accurately. The ideal candidate holds a valid SIA Licence and demonstrates reliability, strong communication, and the ability to work independently in a fast-paced setting.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication abilities with customers and colleagues.
• Ability to deter theft and maintain store safety.
• Calm, decisive decision making under pressure.

Responsibilities

• Maintain a visible, professional security presence in-store.
• Deterrence of theft, stock loss, and anti-social behaviour.
• Conduct regular store and area patrols.
• Respond to incidents and security concerns promptly and effectively.
• Produce accurate incident reports with details.
• Collaborate with store management to support daily operations.
• Assist customers with service when needed.
• Monitor CCTV and security systems per procedures.
• Escalate issues appropriately.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Attention to detail

Reliability

Punctuality

Independent working

Education

SIA Licence (Door Supervisor / Security Guarding)

Job description

Mitie Group plc. is seeking a professional Retail Security Officer for LIDL Bromsgrove. The role emphasizes protecting customers, colleagues, and assets while delivering outstanding customer service in a busy retail environment.

You will deter theft, patrol the store, respond to incidents, and report accurately. The ideal candidate holds a valid SIA Licence and demonstrates reliability, strong communication, and the ability to work independently in a fast-paced setting.