Retail Security Officer

Mitie Group plc.; Worle; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Group plc. seeks an experienced Retail Security Officer for Lidl Weston-super-Mare (Worle). You will maintain a visible security presence, deter theft, and support safe store operations while delivering excellent customer service.

The role requires a valid SIA license and strong experience in retail security, with the ability to work calmly under pressure and communicate effectively with customers and staff.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence.
• Previous experience working within a retail security role.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent communication and interpersonal skills.
• Confident interacting with customers, colleagues, and members of the public.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong observation skills and attention to detail.
• Reliable, punctual, and able to work independently.

Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, and anti-social behaviour.
• Conduct regular patrols of the store, warehouse, and surrounding areas.
• Respond promptly and effectively to incidents and emergencies.
• Complete detailed and accurate incident reports in line with company procedures.
• Monitor suspicious activity and take appropriate action.
• Work closely with store management and colleagues to support operational requirements.
• Deliver high levels of customer service while maintaining security standards.
• Ensure compliance with site-specific and company security procedures.
• Liaise with emergency services and external agencies when required.

Skills

Communication

Customer service

Observation skills

Reliability

Job description

Retail Security Officer

Retail Security OfficerLocation: LIDL Weston-super-Mare (Worle)Hours: 40 Hours Per WeekPay: Competitive Rate (Dependent on Experience),

About the Role

We are looking for an experienced and professional Retail Security Officer to join our team at LIDL Weston-super-Mare (Worle). This is an excellent opportunity for a dedicated security professional to play a key role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors.

Key Responsibilities

• Maintain a professional and visible security presence throughout the store.
• Deter theft, fraud, and anti-social behaviour.
• Conduct regular patrols of the store, warehouse, and surrounding areas.
• Respond promptly and effectively to incidents and emergencies.
• Complete detailed and accurate incident reports in line with company procedures.
• Monitor suspicious activity and take appropriate action.
• Work closely with store management and colleagues to support operational requirements.
• Deliver high levels of customer service while maintaining security standards.
• Ensure compliance with site-specific and company security procedures.
• Liaise with emergency services and external agencies when required.
• Valid SIA Door Supervisor or Security Guarding Licence.
• Previous experience working within a retail security role.
• Strong understanding of retail loss prevention and crime reduction.
• Excellent communication and interpersonal skills.
• Confident interacting with customers, colleagues, and members of the public.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong observation skills and attention to detail.
• Reliable, punctual, and able to work independently.

Technical Skills

• Digital incident reporting and case management platforms.
• Mobile devices and tablets for reporting and communication.
• CCTV and security monitoring systems.
• Electronic reporting tools for recording incidents and evidence.
• Microsoft Outlook and other digital communication systems.
• Internal compliance, audit, and security management platforms.

What We're Looking For

The ideal candidate will be an experienced retail security professional who understands the importance of balancing effective security with outstanding customer service. You will be proactive, approachable, and capable of building positive working relationships with both customers and store colleagues. You will take pride in maintaining high standards, producing accurate reports, and contributing to a safe and secure shopping environment.