Retail Security Officer: Patrols, CCTV & Customer Care

Mitie Group plc.; Wolverhampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free uniform

Annual leave

Pension

Life assurance

SIA re-licensing

Employee discounts

Training & development

Job summary

Mitie is recruiting a Retail Security Officer for Asda in the Wolverhampton area. The role requires delivering top-quality customer service while maintaining a safe shopping environment and deterring crime. You will work mornings, evenings, and weekends (33 hours) at Asda Heath Town.

We expect experience in customer service, strong communication, and the ability to operate CCTV and liaise with store teams. A positive, professional appearance in uniform is essential, with SIA licencing desirable

Qualifications

• Experience delivering Customer Service.
• Excellent communication skills, written and verbal.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Comfort with using technology.
• High attention to detail and enthusiasm.

Responsibilities

• Work to Assignment Instructions and record activity on documents per Client and Company procedures.
• Follow site-specific Risk Assessments to ensure safe completion of activities.
• Maintain high personal and professional standards as a MITIE employee and ensure quality in all tasks.
• Create a safe working environment free from crime and health and safety issues for colleagues, contractors and customers.
• Provide polite greetings and excellent customer service.
• Act as a visible security contact for colleagues, contractors, and customers.
• Deliver industry-leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deter violence and public order offences.
• Conduct store patrols and use CCTV to reduce crime and stock loss.
• Liaise with store management and report incidents using our technology.
• Coordinate with Police and crime partnerships to reduce crime in-store.
• Wear Body Worn CCTV to enhance safety.

Skills

Customer service

Communication

Fast-paced environment

Tech-savvy

Attention to detail

Enthusiasm

Job description

Mitie is recruiting a Retail Security Officer for Asda in the Wolverhampton area. The role requires delivering top-quality customer service while maintaining a safe shopping environment and deterring crime. You will work mornings, evenings, and weekends (33 hours) at Asda Heath Town.

We expect experience in customer service, strong communication, and the ability to operate CCTV and liaise with store teams. A positive, professional appearance in uniform is essential, with SIA licencing desirable