SIA-Licensed Retail Security Officer | Customer Focus

Mitie Group plc.; Telford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA licencing programme

Employee benefits and training

Job summary

Mitie is seeking a Retail Security Officer for Asda Donnington Wood in Telford. You will deliver exceptional customer service while maintaining a safe shopping environment.

The role requires a valid SIA license and involves patrols, CCTV monitoring, incident reporting, and liaising with store management and police as needed. You will wear a full uniform and work 25 hours per week at £13.10 per hour, including mornings, evenings, weekends and night shifts during holiday cover.

Qualifications

• Must have a valid SIA licence.
• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Able to work in a fast-moving retail environment.
• Good attention to detail and capability with basic technology.

Responsibilities

• Deliver industry leading customer service to shoppers and colleagues.
• Deter violence and maintain order in the store.
• Conduct store patrols and monitor CCTV for loss prevention.
• Report incidents and liaise with store management and police as required.
• Wear full uniform and present a professional image.

Skills

Customer service

Communication skills

Attention to detail

Adaptable communication style

Fast-moving environment

Tech literacy

Education

SIA license

Tools

CCTV operation

Job description

Mitie is seeking a Retail Security Officer for Asda Donnington Wood in Telford. You will deliver exceptional customer service while maintaining a safe shopping environment.

The role requires a valid SIA license and involves patrols, CCTV monitoring, incident reporting, and liaising with store management and police as needed. You will wear a full uniform and work 25 hours per week at £13.10 per hour, including mornings, evenings, weekends and night shifts during holiday cover.