Retail Security Officer

Mitie Group plc.; Wolverhampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free uniform

Annual leave

Pension

Life assurance

SIA re-licensing

Employee discounts

Training & development

Job summary

Mitie is recruiting a Retail Security Officer for Asda in the Wolverhampton area. The role requires delivering top-quality customer service while maintaining a safe shopping environment and deterring crime. You will work mornings, evenings, and weekends (33 hours) at Asda Heath Town.

We expect experience in customer service, strong communication, and the ability to operate CCTV and liaise with store teams. A positive, professional appearance in uniform is essential, with SIA licencing desirable

Qualifications

• Experience delivering Customer Service.
• Excellent communication skills, written and verbal.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Comfort with using technology.
• High attention to detail and enthusiasm.

Responsibilities

• Work to Assignment Instructions and record activity on documents per Client and Company procedures.
• Follow site-specific Risk Assessments to ensure safe completion of activities.
• Maintain high personal and professional standards as a MITIE employee and ensure quality in all tasks.
• Create a safe working environment free from crime and health and safety issues for colleagues, contractors and customers.
• Provide polite greetings and excellent customer service.
• Act as a visible security contact for colleagues, contractors, and customers.
• Deliver industry-leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deter violence and public order offences.
• Conduct store patrols and use CCTV to reduce crime and stock loss.
• Liaise with store management and report incidents using our technology.
• Coordinate with Police and crime partnerships to reduce crime in-store.
• Wear Body Worn CCTV to enhance safety.

Skills

Customer service

Communication

Fast-paced environment

Tech-savvy

Attention to detail

Enthusiasm

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, evenings and weekends ( 33 hours )

Location: Asda Heath Town

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)