Retail Security Officer | Exceptional Service & Safe Store

Mitie Group plc.; Wolverhampton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA Re-licencing programme

Employee benefits access

Job summary

Mitie Group plc. in Wolverhampton is seeking a Retail Security Officer for Asda Heath Town to deliver exceptional customer service while maintaining a safe, crime-free environment. The role offers 27 hours per week at £13.10 per hour, with mornings, evenings and weekends.

Experience in customer service, strong communication, adaptability, and basic tech comfort are valued. SIA licence is desirable. Mitie provides contracted hours, annual leave, pension, uniform, training and growth opportunities.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Adaptable communication style for different people.
• Able to work in a fast-moving services business.
• Capable with technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience desirable but not essential.
• Public Space Surveillance SIA licence desirable but not essential.

Responsibilities

• Deliver industry leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deterrence of violence and public disorder.
• Conduct store patrols.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management teams.
• Report incidents and crime through our technology.
• Liaise with Police and partnerships to reduce crime in store.
• Wear Body Worn CCTV to increase safety.

Skills

Customer service

Communication skills

Adaptability

Technology proficiency

Attention to detail

Enthusiasm

Experience in security/retail

SIA licence desirable

Job description

Mitie Group plc. in Wolverhampton is seeking a Retail Security Officer for Asda Heath Town to deliver exceptional customer service while maintaining a safe, crime-free environment. The role offers 27 hours per week at £13.10 per hour, with mornings, evenings and weekends.

Experience in customer service, strong communication, adaptability, and basic tech comfort are valued. SIA licence is desirable. Mitie provides contracted hours, annual leave, pension, uniform, training and growth opportunities.