In-Store Security & Customer Experience Pro

Mitie Group plc.; Smethwick; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free uniform

Annual leave

Pension & life assurance

SIA licensing programme

Employee benefits access

Retail discounts and GP services

Job summary

Mitie is seeking a Retail Security Officer for Asda at Cape Hill to deliver exceptional customer service while maintaining a safe shopping environment. The role requires patrolling the store, using CCTV to deter crime, and reporting incidents through Mitie's technology.

Hours include mornings, evenings and weekends; you will be clean, well-dressed in uniform, and liaise with store management and police when required. SIA licence is desirable but not essential.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Adaptable communication style for different people groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• Record activity accurately on documents in line with Client and Company procedures.
• Follow site risk assessments to complete activities safely.
• Maintain high personal and professional standards as a Mitie employee.
• Create a safe working environment free from crime and health and safety issues.
• Add a polite greeting and provide excellent customer service.
• Provide a visible security contact for colleagues, contractors and customers.
• Deliver industry leading customer service.
• Be clean, tidy and in full uniform.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to support crime and stock loss reduction.
• Liaise with store management teams.
• Report incidents and crime using our technology.
• Liaise with police and partnerships to reduce crime in-store.
• Wear Body Worn CCTV to enhance safety.

Skills

Customer service

Communication skills

Adaptable communication

Fast-paced environment

Tech literacy

Attention to detail

Enthusiasm

SIA licence (desirable)

Job description

Mitie is seeking a Retail Security Officer for Asda at Cape Hill to deliver exceptional customer service while maintaining a safe shopping environment. The role requires patrolling the store, using CCTV to deter crime, and reporting incidents through Mitie's technology.

Hours include mornings, evenings and weekends; you will be clean, well-dressed in uniform, and liaise with store management and police when required. SIA licence is desirable but not essential.