Retail Security Officer | CCTV & Customer Care

Mitie; Chester, Liverpool; On-site; GBP 23,000 - 27,000; Full time

Job summary

Mitie is recruiting a dedicated Security Officer to join the ASDA Chester team. You will protect customers, staff, stock and site assets while delivering friendly, professional service.

You must hold a valid SIA licence; CCTV qualification is desirable. The role offers ongoing training, career progression, and the chance to develop security and customer service skills within a leading facilities management company.

Qualifications

• Valid SIA Licence
• Excellent communication and customer service skills
• Ability to remain calm and professional under pressure
• Strong observation and incident reporting skills
• Experience using Aura incident reporting software
• CCTV licence is desirable (CCTV qualification nice to have)
• Experience working in retail security on ASDA contract is a plus

Responsibilities

• Protect customers, colleagues, stock and assets while delivering professional security services.
• Carry out duties in line with site Assignment Instructions and customer requirements.
• Support loss prevention initiatives through proactive store patrols and visible security presence.
• Produce accurate incident reports and notebook entries.
• Maintain professional standards and represent Mitie and ASDA.
• Remain vigilant and report health and safety concerns promptly.

Skills

Communication skills

Customer service

Observation & reporting

Calm under pressure

Security awareness

SIA Licence

Tools

Aura incident reporting software

CCTV systems

Job description

Mitie is recruiting a dedicated Security Officer to join the ASDA Chester team. You will protect customers, staff, stock and site assets while delivering friendly, professional service.

You must hold a valid SIA licence; CCTV qualification is desirable. The role offers ongoing training, career progression, and the chance to develop security and customer service skills within a leading facilities management company.