Retail Security Officer - Luton

FGH Security; Luton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Instant access to wages

Discounts in high street retailers

Training and progression opportunities

Real Living Wage Employer

ACS Accredited

Mind Employer

Job summary

FGH Security is hiring a Retail Security Officer in Luton to protect customers and store assets across top retail brands. The role requires a valid SIA Door Supervisor or Security Guarding licence, with 5 years of security or related experience, and a strong commitment to service and safety.

The position offers full-time and part-time shifts, with an emphasis on professional conduct, clear communication, and vigilant loss prevention within busy retail environments.

Qualifications

• Experience as a Retail Security Officer is required.
• Strong background in retail environments and security practices.
• Excellent customer service and proactive engagement with the public.
• Ability to write detailed, accurate incident reports.

Responsibilities

• Ensure upkeep and functionality of in-store PPE and radios.
• Maintain vigilance and observe store environment.
• Patrol and monitor security cameras to protect customers and staff.
• Provide friendly assistance to customers and enhance their experience.
• Assist in removal of unwelcome visitors and report suspicious activity.
• Maintain incident records and provide reports to management.
• Support loss prevention and asset protection.

Skills

Retail security

Customer service

Report writing

Observation

Communication

Decision making

Teamwork

Professional appearance

Proactive policing

Job description

About The Role

Position: Retail Security Officer

Hourly Rate: £13.85 - £15.52* (*hourly rate inclusive of holiday pay)

Schedule: Full-time and part-time available (8 hour shifts)

At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are looking for professional and experienced Security Officers with a strong background in retail security to join our team in Keeping People Safe in Luton's top stores.

Work with prestigious brands such as JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russell & Bromley, M&M’s, and Swatch where our highly trained security teams deliver exceptional customer service and asset protection.

A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.

Your main duties will include:

• Ensure proper upkeep and functionality of in-store PPE, including radios, body cams, and pagers.
• Maintain high vigilance throughout your shift, discreetly observing the store environment.
• Actively patrol and monitor security cameras to safeguard both customers and store team.
• Provide friendly assistance to customers, enhancing their in-store experience.
• Assist in the removal of unwelcome visitors from the premises.
• Stay alert to any unusual activity or safety concerns on site.
• Report observations and actions to store management, with accurate documentation.
• Play a crucial role in loss prevention and asset protection.
• Prevent theft, vandalism, and other criminal activity within the store.
• Create a welcoming and safe environment for customers and staff.
• Respond quickly and effectively to any security issues that may arise.
• Enforce and implement store policies and procedures.
• Manage difficult situations with professionalism and calmness.
• Report any suspicious behaviour or activity to the relevant authorities.
• Maintain detailed incident records and provide comprehensive reports to management.

About You:

Experience as a Retail Security Officer is required for this role.

The ideal candidate should be:

• Highly skilled in security practices, with a solid background in retail environments.
• Excellent at customer service, with a proactive approach to engaging with the public.
• A strong communicator, with the ability to write detailed, accurate reports.
• Alert and proactive, always on the lookout for potential issues.
• Impeccably presented, always maintaining a smart appearance.
• Self-motivated and able to work independently or as part of a team.
• Capable of handling varied situations, showing maturity and sound decision-making skills.

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look At The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.