Luxury Retail Security Officer – Kings Hill

FGH Security; United Kingdom; Remote; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Instant access to wages

Discounts in high street retailers

Financial guidance

Training and progression opportunities

Real Living Wage Employer

ACS Accredited

MIND Employer

Job summary

FGH Security seeks a Luxury Retail Security Officer (Door Host) in Kings Hill to deliver a premium guest experience while maintaining a discreet, effective security presence. You will be the welcoming face for high-end clients and a trusted guardian of brand standards in a luxury retail setting.

You will carry responsibilities ranging from greeting guests with poise to monitoring activity, coordinating with store teams, and producing clear incident reports.

Qualifications

• Experience in luxury retail security or premium customer-facing roles is essential.
• Impeccably presented with grooming and attention to detail.
• Confident, calm and professional with strong communication.

Responsibilities

• Act as the first and last impression of the brand with a warm, professional welcome.
• Provide a refined front-of-house presence aligned with luxury standards.
• Greet clients with confidence, awareness and attention to detail.
• Maintain situational awareness while remaining approachable.
• Monitor entrance and store activity, identifying risks discreetly.
• Support loss prevention through observation and communication.
• Manage access and flow during busy periods with professionalism.
• Handle sensitive incidents with discretion and sound judgment.
• Liaise with store teams to protect client experience and assets.
• Produce clear, accurate incident and daily activity reports.

Skills

Luxury retail security

Premium customer-facing

Job description

About The Role

Position: Luxury Retail Security Officer (Door Host) – Kings Hill

Hourly Rate: £15.50 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Shifts Available: Monday – Sunday (typically between 06:00 – 20:00)

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Great today, Better Tomorrow".

We are now recruiting Luxury Retail Security Officers (Door Hosts) to support a portfolio of globally recognised luxury retail brands in Kings Hill.

This role goes beyond traditional security. You will act as both brand ambassador and protector, delivering a luxurious, welcoming experience while maintaining a discreet and highly effective security presence.

What You’ll Be Doing

• Acting as thefirst and last impression of the brand, delivering a warm and professional welcome
• Providing a refined front-of-house presence, aligned with luxury retail standards
• Greeting all clients with confidence, awareness, and attention to detail
• Maintaining constant situational awareness while remaining approachable and composed
• Monitoring activity at the entrance and within the store, identifying risks discreetly
• Supporting loss prevention through observation, intelligence, and communication
• Managing access and controlling flow during busy periods with professionalism
• Handling sensitive situations with discretion, calmness, and strong judgement
• Liaising seamlessly with store teams to protect both client experience and assets
• Producing clear, accurate, and professional incident and daily activity reports

About You

Experience in luxury retail security or premium customer-facing roles is essential.

The ideal candidate will be:

• Impeccably presented, with exceptional grooming and attention to detail
• Confident, calm, and professional, with a natural ability to engage high-end clientele
• Highly observant, with the ability to maintain awareness without appearing intrusive
• A strong communicator, capable of delivering both excellent service and clear reporting
• Experienced in conflict management and de-escalation within a customer-focused environment
• Able to balance security priorities with a seamless luxury experience
• Reliable, self-motivated, and capable of working independently or as part of a team

Professional Standards Expected

• Maintain a polished and professional appearance at all times
• Deliver luxury-level greetings and customer interaction
• Demonstrate calm, confident body language and tone of voice
• Ensure all guests feel welcomed, acknowledged, and safe
• Remain discreet when managing incidents or communicating via radio
• Uphold brand standards by avoiding behaviours that detract from the client experience

Essential Requirements

• Valid SIA Door Supervisor Licence or SIA Security Guarding Licence
• Previous experience inretail security (luxury preferred)

Why Join FGH Security?

• Work within high-end, luxury retail environments
• Be part of a team delivering best-in-class security and customer experience
• Access to specialist luxury retail training and development
• Opportunities for progression within a growing premium portfolio

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission isKEEPING PEOPLE SAFEacross multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.