Retail Security Officer — Customer Service Champion

Mitie; Minworth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

Employee benefits access

Comprehensive training and development

Job summary

Mitie is seeking Retail security officers who provide outstanding customer service and help create a safe, crime-free shopping environment. You will be visible on the shop floor, handle security duties, and support the store management with incident reporting.

Key responsibilities include patrolling the store, using CCTV to deter crime, and liaising with police as required. A neat uniform and professional conduct are essential to this role.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Able to adapt style for different people groups.
• Comfortable using technology in a retail security setting.
• Enthusiastic attitude and proactive approach.
• Experience in a fast-moving services business is desirable.

Responsibilities

• Deliver industry leading customer service while patrolling store.
• Maintain clean, tidy appearance in full uniform.
• Deter violence and public order offences; monitor CCTV.
• Conduct store patrols and liaise with management.
• Report incidents through our technology platform.
• Coordinate with police and crime partnerships when needed.
• Wear Body Worn CCTV to enhance safety and reduce risk.

Skills

Customer Service

Excellent communication

Adaptable communication style

Technology proficiency

Enthusiasm and passion

Fast-moving environment

Public space surveillance awareness

Education

Public Space Surveillance SIA licence

Job description

Mitie is seeking Retail security officers who provide outstanding customer service and help create a safe, crime-free shopping environment. You will be visible on the shop floor, handle security duties, and support the store management with incident reporting.

Key responsibilities include patrolling the store, using CCTV to deter crime, and liaising with police as required. A neat uniform and professional conduct are essential to this role.