Retail Security & Customer Service Officer

Mitie; Tipton; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

Mitie employee benefits

Job summary

Mitie is seeking Retail security officers who can deliver exceptional customer service while creating a safe shopping environment. Officers will patrol stores, deter crime, and use CCTV to support loss prevention.

This role requires a professional appearance and strong communication, with contracted hours and access to Mitie’s employee benefits. Previous security or customer service experience is welcome.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Adaptable communication style for different people.
• Ability to work in a fast-moving services business.
• Capable with technology and security systems.

Responsibilities

• Deliver industry leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support reduction of crime and stock loss.
• Liaise with store management teams.
• Report incidents and crime through leading technology.
• Liaise with Police and crime partnerships to reduce crime in store.

Skills

Customer service

Communication

Adaptability

Tech literacy

SIA Licence desirable

Professional appearance

Job description

Mitie is seeking Retail security officers who can deliver exceptional customer service while creating a safe shopping environment. Officers will patrol stores, deter crime, and use CCTV to support loss prevention.

This role requires a professional appearance and strong communication, with contracted hours and access to Mitie’s employee benefits. Previous security or customer service experience is welcome.