Retail Security & Customer Service Specialist

Mitie Group; Summer Hill; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie is seeking Retail security officers who deliver exceptional customer service and help create a safe shopping environment free from crime and fear for customers and colleagues.

You will perform duties to deter crime, conduct store patrols, use CCTV to reduce stock loss, and liaise with store management and police as needed. Prior security experience is welcome but not essential; strong communication and tech skills are important.

Qualifications

• Excellent communication skills, both written and verbal.
• Adaptable communication style to diverse groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Communication skills

Adaptable communication

Customer service

Tech capability

Attention to detail

Enthusiasm

Job description

Mitie is seeking Retail security officers who deliver exceptional customer service and help create a safe shopping environment free from crime and fear for customers and colleagues.

You will perform duties to deter crime, conduct store patrols, use CCTV to reduce stock loss, and liaise with store management and police as needed. Prior security experience is welcome but not essential; strong communication and tech skills are important.