Store Security & Customer Experience Lead

Mitie; Coleshill Heath; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and life assurance schemes

Free uniform supplied

Employee benefits access (discounts,GP

Training and development programme (ap

Job summary

Mitie is seeking Retail security officers who can deliver exceptional customer service while creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. The role involves patrolling stores, using CCTV, and liaising with store management to reduce crime and stock loss.

Ideal candidates have experience in customer service, strong communication skills, and the ability to work in a fast-moving retail setting.

Qualifications

• Experience delivering customer service in a retail or similar environment.
• Excellent written and verbal communication skills.
• Ability to adapt communication style for different groups.
• Comfortable working in a fast-moving services business.
• Technological capability to use security systems.
• High level of enthusiasm and passion for the role.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct store patrols.
• Utilise CCTV systems to support reduction of crime and stock loss.
• Liaise with store management teams.
• Report incidents and crime through our technology.
• Wear Body Worn CCTV to enhance safety.

Skills

Customer service

Communication skills

Adaptable communication

Fast-paced environment

Technology proficiency

Enthusiastic

Experience in security/retail

SIA licence desirable

Job description

Mitie is seeking Retail security officers who can deliver exceptional customer service while creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. The role involves patrolling stores, using CCTV, and liaising with store management to reduce crime and stock loss.

Ideal candidates have experience in customer service, strong communication skills, and the ability to work in a fast-moving retail setting.