Retail Security & Customer Service Pro

Mitie; Bromsgrove; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Contracted hours

Annual leave

Pension and Life assurance

Free uniform

Employee benefits and training

Job summary

Mitie is seeking Retail security officers to deliver exceptional customer service and maintain a safe shopping environment. You will perform store patrols, monitor CCTV, and report incidents using advanced technology while liaising with store management and local authorities.

The role emphasizes high standards of appearance, punctuality, and proactive customer interaction, with opportunities for training and career development within Mitie.

Qualifications

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

Responsibilities

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Customer Service

Communication

Adaptability

Technology use

Enthusiasm

SIA licence

Tools

CCTV systems

Job description

Mitie is seeking Retail security officers to deliver exceptional customer service and maintain a safe shopping environment. You will perform store patrols, monitor CCTV, and report incidents using advanced technology while liaising with store management and local authorities.

The role emphasizes high standards of appearance, punctuality, and proactive customer interaction, with opportunities for training and career development within Mitie.