Retail Security & Customer Experience Pro

Mitie Group; Bromsgrove; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie Group is seeking Retail security officers to deliver exceptional customer service while maintaining a safe shopping environment free from crime and the fear of crime for customers and colleagues. You will greet customers, patrol the store and use CCTV to deter disorder.

The role requires clear communication, attention to detail and a professional appearance in full uniform; previous security experience is helpful but not essential.

Qualifications

• Excellent communication skills, both written and verbal.
• Adaptable communication style for different people groups.
• Ability to work in a fast-moving services business.
• Capability in the use of technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Enthusiasm

Teamwork

Job description

Mitie Group is seeking Retail security officers to deliver exceptional customer service while maintaining a safe shopping environment free from crime and the fear of crime for customers and colleagues. You will greet customers, patrol the store and use CCTV to deter disorder.

The role requires clear communication, attention to detail and a professional appearance in full uniform; previous security experience is helpful but not essential.