Retail Security Officer — Calm, Customer‑Focused Protection

Mitie; Wallasey; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Wallasey is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible presence, helping customers and protecting people, products, and the store.

In this role you’ll stay calm under pressure, lead with professionalism and use store technology to support incident management. A proactive, customer-focused attitude is essential to success in a fast-paced retail environment.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Provide a visible security presence in store and support customers and colleagues.
• Prevent loss and respond to incidents to keep people and products safe.
• Identify risks and support safe ways of working in the store.
• Utilise store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure during emergencies and incidents.
• Collaborate with store colleagues to maintain high standards and a positive environment.

Skills

Customer service

Attention to detail

Calm under pressure

Team player

Education

SIA licence (desirable)

Tools

Body-worn cameras

Mobile reporting systems

Job description

M&S in Wallasey is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible presence, helping customers and protecting people, products, and the store.

In this role you’ll stay calm under pressure, lead with professionalism and use store technology to support incident management. A proactive, customer-focused attitude is essential to success in a fast-paced retail environment.