Retail Security Officer: Customer‑Focused Patrol & CCTV

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free uniform supplied

SIA re-licencing programme

Employee benefits including discounts

Job summary

Mitie is seeking Retail Security Officers for Asda Perry Barr to deliver exceptional customer service while ensuring a safe shopping environment. The role includes patrolling the store, using CCTV to reduce crime and liaising with store management to protect colleagues and customers.

Requirements include experience in customer service and strong communication skills; a Public Space Surveillance SIA licence is desirable but not essential.

Qualifications

• Experience delivering Customer Service.
• Excellent written and verbal communication skills.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Comfort with using technology and systems.
• Good attention to detail and reliability.
• High level of enthusiasm and passion for the role.
• Experience in a similar role is desirable but not required.

Responsibilities

• Deliver industry leading customer service inside the store.
• Deter violence and maintain safety and security.
• Conduct store patrols and use CCTV to prevent crime and stock loss.
• Report incidents through the company’s systems and liaise with management.

Skills

Customer service

Communication skills

Adaptable communication

Fast-moving environment

Technology use

Attention to detail

Enthusiasm and passion

Previous security experience

Job description

Mitie is seeking Retail Security Officers for Asda Perry Barr to deliver exceptional customer service while ensuring a safe shopping environment. The role includes patrolling the store, using CCTV to reduce crime and liaising with store management to protect colleagues and customers.

Requirements include experience in customer service and strong communication skills; a Public Space Surveillance SIA licence is desirable but not essential.