Retail Security Officer - Customer-Focused, Flexible Shifts

OCS; Falkirk; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock at Tesco Falkirk. You will patrol, monitor CCTV, respond to incidents and provide excellent service in a busy retail environment.

The role requires a valid SIA licence (DS or SG), UK right to work, and eligibility for DBS/BS7858 clearance, with flexibility to work 5 days out of 7, including weekends and evenings.

Qualifications

• Right to work in the UK and able to obtain DBS and BS7858 clearance.
• Valid SIA Licence (DS or SG) and relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Excellent verbal and written communication for reporting.
• Flexible to work weekends and evenings.

Responsibilities

• Maintain a visible security presence and deter theft.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate as required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to Work in UK

SIA Licence (DS or SG)

DBS clearance

BS7858 clearance

Security experience

Observational skills

Communication skills

Customer service

De-escalation

Flexible shifts

Job description

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock at Tesco Falkirk. You will patrol, monitor CCTV, respond to incidents and provide excellent service in a busy retail environment.

The role requires a valid SIA licence (DS or SG), UK right to work, and eligibility for DBS/BS7858 clearance, with flexibility to work 5 days out of 7, including weekends and evenings.