Retail Security Officer: Calm, Customer-Focused & Protective

Mitie Cleaning & Hygiene Services; Scotland; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in the Bridge Of Don Aberdeen area. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires a calm, professional approach, the ability to handle pressure, and strong customer service skills. A valid SIA licence is desirable but not essential, and a vehicle is beneficial for this location.

Qualifications

• Previous security experience preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed
• Deliver customer service and professional support to customers and colleagues
• Help keep stores safe and secure by preventing loss and responding to incidents
• Identify risks and support safe ways of working in store operations
• Use store technology and mobile reporting systems for incident management
• Stay calm under pressure and act professionally in all situations
• Work closely with store colleagues to maintain high standards and a positive environment

Skills

Customer service

Communication

Calm under pressure

Team player

SIA licence" desirable

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in the Bridge Of Don Aberdeen area. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires a calm, professional approach, the ability to handle pressure, and strong customer service skills. A valid SIA licence is desirable but not essential, and a vehicle is beneficial for this location.