Retail Security Officer — Calm, Customer‑Focused, 40+ Hrs

Mitie Group plc.; Aberdeen City; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. provides security services for M&S in Bridge Of Don Aberdeen SF. The Security Officer role focuses on creating a safe, welcoming environment for customers and colleagues while maintaining store security.

You will be a visible, customer-focused presence, using technology to support incident management, and providing professional service in a fast-paced retail setting. Candidates should be calm, proactive, and able to work under pressure.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store.
• Prevent loss and respond to incidents.
• Support safe ways of working and protect people and products.
• Use store technology and reporting tools to support operations.

Skills

Security experience

SIA licence

Communication

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie Group plc. provides security services for M&S in Bridge Of Don Aberdeen SF. The Security Officer role focuses on creating a safe, welcoming environment for customers and colleagues while maintaining store security.

You will be a visible, customer-focused presence, using technology to support incident management, and providing professional service in a fast-paced retail setting. Candidates should be calm, proactive, and able to work under pressure.