Retail Security Officer — Calm, Customer-Focused

Mitie Cleaning & Hygiene Services; Hamilton; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Hamilton Retail Park. You will act as a visible security presence, ensuring safety for customers and colleagues, and support store operations with professional incident response.

The role emphasizes calm, professional behavior, strong customer service, and the ability to adapt quickly in a fast-paced retail environment. 40+ hours per week are guaranteed with excellent benefits through Mitie.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A 5-year checkable UK work history required.

Responsibilities

• Maintain a visible security presence in-store to deter theft and ensure safety.
• Respond to incidents and loss-prevention activities promptly and professionally.
• Provide excellent customer service and support to staff and customers.
• Utilise store technology and reporting tools for incident documentation and task tracking.

Skills

SIA Licence

Security Experience

Customer Service

Calm Under Pressure

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Hamilton Retail Park. You will act as a visible security presence, ensuring safety for customers and colleagues, and support store operations with professional incident response.

The role emphasizes calm, professional behavior, strong customer service, and the ability to adapt quickly in a fast-paced retail environment. 40+ hours per week are guaranteed with excellent benefits through Mitie.