Retail Security Officer: Calm, Customer-First Protector

B&M Retail Limited; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Employee benefits

Career development

Job summary

B&M Retail Limited in Exeter is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers variety across daytime, evening and weekend shifts and the chance to join a busy store team.

You will monitor store activity, operate CCTV, support Health & Safety procedures, investigate stock loss, theft and fraud, and engage with customers calmly.

Qualifications

• Similar security experience isn't essential.
• Strong verbal and written communication skills.
• Ability to follow procedures and remain composed in challenging situations.
• Sound judgement, honesty, integrity and a strong work ethic.
• A customer-first mindset and teamwork.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Vigilance

Customer service mindset

Communication skills

Team player

Ability to follow procedures

Job description

B&M Retail Limited in Exeter is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers variety across daytime, evening and weekend shifts and the chance to join a busy store team.

You will monitor store activity, operate CCTV, support Health & Safety procedures, investigate stock loss, theft and fraud, and engage with customers calmly.