Customer-First Retail Security Officer (Full-Time)

B&M Retail Limited; Topsham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Job summary

B&M Retail Limited in Exeter is hiring a Retail Security Officer committed to safeguarding customers and stock while delivering a welcoming shopping experience. As a full-time, permanent member of the store team, you will monitor incidents, operate CCTV, support health and safety procedures and engage calmly with colleagues and customers to resolve situations effectively.

You’ll work daytime, evening and weekend shifts as part of a supportive team.

Qualifications

• Must be alert, calm under pressure and ready to handle challenging situations.
• Strong verbal and written communication skills.
• Customer-first mindset with a professional approach.
• Sound judgment, integrity and teamwork are essential.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Alertness & composure

Verbal and written communication

Customer-first mindset

Team player

Follow procedures

Education

No security cert required

Job description

B&M Retail Limited in Exeter is hiring a Retail Security Officer committed to safeguarding customers and stock while delivering a welcoming shopping experience. As a full-time, permanent member of the store team, you will monitor incidents, operate CCTV, support health and safety procedures and engage calmly with colleagues and customers to resolve situations effectively.

You’ll work daytime, evening and weekend shifts as part of a supportive team.