Retail Security Officer – 40+ Hours, Customer‑Focused

Mitie Group plc.; Loughborough; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Loughborough is seeking a Retail Security Officer to help create a safe and welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and protect people, stores and products while delivering great service.

Ideal candidates have strong communication skills and a proactive mindset, with a genuine passion for customer service. A valid SIA licence is desirable but not essential as training and support are provided.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible, helpful presence to customers and colleagues in-store.
• Prevent loss, respond to incidents and support safe ways of working.
• Use store technology and body-worn cameras to support operations and incident management.
• Stay calm under pressure and act professionally in all situations.
• Work closely with store colleagues to keep standards high and create a welcoming environment.

Skills

Security experience

SIA licence desirable

Communication

Calm under pressure

Proactive mindset

Customer service

Job description

M&S in Loughborough is seeking a Retail Security Officer to help create a safe and welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and protect people, stores and products while delivering great service.

Ideal candidates have strong communication skills and a proactive mindset, with a genuine passion for customer service. A valid SIA licence is desirable but not essential as training and support are provided.