Support Security Officer

Mitie Group plc.; Exeter; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

20% colleague discount (after aqualif.

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

Mitie Group plc. is seeking a Security Officer for M&S to ensure a safe, welcoming shopping environment. You will be the visible presence in-store, balancing security responsibilities with high standards of customer service.

Candidates should be calm under pressure, with strong communication skills and a proactive mindset. Travel to Exeter, Plymouth, Torbay and Exmouth areas is expected, and a valid SIA licence is desirable though not essential.

Qualifications

• Strong communication and interpersonal skills required.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and safety.

Responsabilités

• Maintain a visible security presence in store and provide customer and colleague support.
• Prevent loss, respond to incidents and identify risks to protect the store environment.
• Operate store technology and reporting systems as part of daily duties.
• Travel to Exeter, Plymouth, Torbay and Exmouth areas as needed.

Connaissances

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Decision making

Description du poste

Support Retail Security Officer –M&S

Location: Exeter, Plymouth, Torbay and Exmouth - Applicants must have own transport and be able to travel to these areas

Salary - £13.96 per hour

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.96 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme