Part Time Retail Security Officer

Mitie Group plc.; Walsall; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA Re-licencing programme

Employee benefits package

Job summary

Mitie Group plc. is seeking a Retail Security Officer for an Asda store in Walsall. The role focuses on delivering exceptional customer service while maintaining a safe shopping environment and deterring crime.

Responsibilities include patrolling the store, monitoring CCTV, liaising with management and police when needed, and wearing the provided uniform. Prior customer service experience is valued, with SIA licence being advantageous but not required.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Public Space Surveillance SIA licence is desirable but not essential.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct store patrols and monitor CCTV to reduce crime and loss.
• Liaise with store management and police as required to maintain safety.
• Maintain a clean, professional appearance and wear full uniform.

Skills

Customer service

Communication

Attention to detail

Adaptable communication

Technology use

Tools

CCTV systems

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, evenings and weekends

Location: Asda Walsall Living

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)