Retail Security Officer

Mitie Group plc.; Worcester; On-site; GBP 28,930,000 - 33,062,000; Full time

Benefits offered by this job

Annual leave

Pension & life protection

Free uniform

SIA licencing

Employee benefits

Training & development

Job summary

Mitie Group plc. is seeking a Retail Security Officer for Asda Worcester. The role involves delivering excellent customer service while keeping the store safe and secure, deter theft, and support a positive shopping environment.

You will patrol the premises, monitor CCTV, liaise with store management and police when needed, and uphold high standards consistent with Mitie’s policies and training.

Qualifications

• Experience delivering customer service
• Excellent written and verbal communication
• Adaptable communication style for diverse groups

Responsibilities

• Deliver industry leading customer service in-store.
• Maintain high personal and professional standards as a Mitie employee.
• Create a safe working environment and deter crime and health hazards.
• Provide a polite greeting and excellent customer service to customers.
• Report incidents and liaise with Police and crime partnerships when required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Tools

CCTV operation

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, evenings and weekends

Location: Asda Worcester

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)