Retail Security Officer — Multi‑Site, Customer Focus

Mitie Group plc.; Portsmouth; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mitie Group plc. in Portsmouth is seeking a Retail Security Officer for Asda to provide a visible, customer-focused security presence to protect customers, colleagues, stock and assets in line with site Instructions.

You will cover multiple store sites within a reasonable distance of your home, with deployment details provided in advance. The role includes training, meeting KPIs and SLAs, and delivering a safe shopping environment.

Qualifications

• Previous experience in retail security or customer-facing environment.
• SIA Licence (Door Supervision or Security Guarding) required.
• CCTV Licence desirable.
• Strong communication and customer service skills.

Responsibilities

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
• Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer-first approach.
• Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
• Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
• Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
• Complete all required documentation, including incident reports and notebook entries, accurately and promptly.
• Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
• Respond to incidents, emergencies, and first aid situations quickly and effectively.
• Use sound judgement and initiative to manage challenging situations, escalating where necessary.
• Liaise with emergency services and internal communication teams when required.
• Ensure all check calls and control procedures are completed in line with site requirements.
• Complete all mandatory training, including retail-specific security and loss prevention training.
• Continuously develop knowledge of retail risks, behaviours, and security best practices.
• Use available technology and reporting tools effectively to support performance.
• Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

Skills

Customer service

Communication skills

SIA Licence

CCTV Licence

Job description

Mitie Group plc. in Portsmouth is seeking a Retail Security Officer for Asda to provide a visible, customer-focused security presence to protect customers, colleagues, stock and assets in line with site Instructions.

You will cover multiple store sites within a reasonable distance of your home, with deployment details provided in advance. The role includes training, meeting KPIs and SLAs, and delivering a safe shopping environment.