Customer-Focused Security Officer — Premium Retail

Mitie Group plc.; Hemel Hempstead; In loco; GBP 19.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full training and SIA licence renewal

Career progression opportunities

Discounts and wellbeing support

Descrizione del lavoro

Marks & Spencer is seeking a professional Security Officer to join the store team. You will help maintain a safe, welcoming environment while supporting the customer journey and store experience.

This customer-facing role in a premium retail setting requires staying calm under pressure, handling incidents, and collaborating with colleagues to deliver high standards of service. Training is provided with ongoing development, including SIA licence renewal, and there are clear opportunities for

Competenze

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Mansioni

• Create a visible, welcoming, reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider Mitie environment.
• Deliver high standards of professionalism, communication and customer service.

Conoscenze

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

Descrizione del lavoro

Marks & Spencer is seeking a professional Security Officer to join the store team. You will help maintain a safe, welcoming environment while supporting the customer journey and store experience.

This customer-facing role in a premium retail setting requires staying calm under pressure, handling incidents, and collaborating with colleagues to deliver high standards of service. Training is provided with ongoing development, including SIA licence renewal, and there are clear opportunities for