Retail Security & Customer Experience Lead

Mitie; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Glasgow is seeking a Security Officer to maintain a safe, welcoming and secure environment for customers and colleagues. You’ll be a visible presence in-store, deter loss, assist customers and respond to incidents with calm professionalism. You’ll need strong communication, a customer-focused mindset and the ability to stay composed under pressure.

A valid SIA licence is desirable. All candidates must be able to provide a 5-year UK work history.

Qualifications

• Experience in security or loss prevention is preferred.
• Strong communication and interpersonal skills are essential.
• Calm, professional demeanor with the ability to act quickly in incidents.

Responsibilities

• Maintain a visible security presence in-store and assist customers.
• Prevent loss and respond to incidents to protect people and products.
• Use store technology and reporting systems to document events and manage incidents.
• Collaborate with colleagues to ensure a safe, welcoming shopping environment.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Education

SIA Licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Job description

Marks & Spencer in Glasgow is seeking a Security Officer to maintain a safe, welcoming and secure environment for customers and colleagues. You’ll be a visible presence in-store, deter loss, assist customers and respond to incidents with calm professionalism. You’ll need strong communication, a customer-focused mindset and the ability to stay composed under pressure.

A valid SIA licence is desirable. All candidates must be able to provide a 5-year UK work history.