Security Officer M&S Glasgow Fort

Mitie; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Glasgow is seeking a Security Officer to maintain a safe, welcoming and secure environment for customers and colleagues. You’ll be a visible presence in-store, deter loss, assist customers and respond to incidents with calm professionalism. You’ll need strong communication, a customer-focused mindset and the ability to stay composed under pressure.

A valid SIA licence is desirable. All candidates must be able to provide a 5-year UK work history.

Qualifications

• Experience in security or loss prevention is preferred.
• Strong communication and interpersonal skills are essential.
• Calm, professional demeanor with the ability to act quickly in incidents.

Responsibilities

• Maintain a visible security presence in-store and assist customers.
• Prevent loss and respond to incidents to protect people and products.
• Use store technology and reporting systems to document events and manage incidents.
• Collaborate with colleagues to ensure a safe, welcoming shopping environment.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Education

SIA Licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Job description

The officer will require to have access to a vehicle due to the store location

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

This is a role where service, safety and professionalism come together every single day.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme