Retail Security & Customer Care Pro

Cys Security Ltd; Hamilton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hourly rate £13.58

Guaranteed 40+ hours per week

SIA licence renewal funded

Share Incentive Plan

Cycle to Work Scheme

Job summary

Cys Security Ltd in Hamilton is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

This role is ideal for candidates with a customer-focused approach who can act as a visible store presence, respond to incidents, and support safe ways of working.

Qualifications

• Previous security experience preferred.
• A valid SIA licence.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a welcoming store environment and greet customers as they shop.
• Provide visible security presence and respond to incidents.
• Help keep the store safe by identifying risks and supporting safe working practices.
• Use store technology and reporting tools to support operations.

Skills

Customer service

Clear communication

Calm under pressure

Proactive mindset

Job description

Cys Security Ltd in Hamilton is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

This role is ideal for candidates with a customer-focused approach who can act as a visible store presence, respond to incidents, and support safe ways of working.