Customer-Focused Retail Security Specialist

Cys Security Ltd; Shrewsbury; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hourly rate £13.58

40+ hours/wk

Discount eligibility

SIA renewal funded

Share incentive plan

Save as You Earn

Cycle to work

Life Assurance

Childcare voucher

Job summary

Cys Security Ltd in Shrewsbury is hiring a Security Officer to create a safe, welcoming environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and protect people, stores and products while delivering great service.

The role is fast-paced and customer-facing; you’ll be a visible presence in-store, use store technology and body-worn cameras, and work with a team to maintain high standards.

Qualifications

• Previous security experience is preferred
• A valid SIA licence
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Preventing loss and responding to incidents
• Identify risks and support safe ways of working
• Use store technology and reporting systems
• Assist customers and colleagues with professional support
• Maintain high standards and a welcoming store environment
• Support store operations and incident management

Skills

SIA Licence

Customer service

Communication

Calm under pressure

Proactive mindset

Team player

Job description

Cys Security Ltd in Shrewsbury is hiring a Security Officer to create a safe, welcoming environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and protect people, stores and products while delivering great service.

The role is fast-paced and customer-facing; you’ll be a visible presence in-store, use store technology and body-worn cameras, and work with a team to maintain high standards.