Retail Security Officer

Kingdom Services Group; Chester-le-Street; On-site; GBP 28,000 - 30,000; Full time

Job summary

Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Tesco Chester-le-Street, DH3 3TF. You will provide a highly visible security presence within the store to deter theft and keep customers and colleagues safe.

A valid SIA Licence is essential. You will work 40 hours per week on a rota (Wednesday to Sunday) with shifts from 06:00–15:00 or 16:00–24:00, and own transport is required to cover local duties.

Qualifications

• A valid SIA Licence is essential.
• Previous retail security experience is preferred.
• Excellent communication and customer service skills.
• Professional, confident, and reliable approach.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Own transport is required.
• Candidates living within the DH postcode area are encouraged to apply.

Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents calmly and professionally in line with company procedures.
• Monitor CCTV systems where applicable.
• Deliver excellent customer service to customers and colleagues.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.
• Work closely with store management and colleagues to support operational requirements.

Skills

Customer service

Communication

Observation skills

Calm under pressure

Job description

Retail Security Officer

Location: Tesco Chester-le-Street, DH3 3TF
Pay Rate: £13.47 per hour
Hours: 40 hours per week
Contract: Full-Time Permanent

About the Role

Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Tesco Chester-le-Street, DH3 3TF.

We are seeking an experienced Security Officer to provide a highly visible security presence within the store, helping to maintain a safe and secure environment for customers, colleagues, and visitors. Due to the location and operational requirements of the role, own transport is required.

Shift Pattern

You will work 40 hours per week on a rota covering:

• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Shift Times:

• 06:00 to 15:00 or
• 16:00 to 24:00

Working 5 to 6 days per week as required by the business.

Flexibility may be required to meet operational needs.

Key Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the store and surrounding areas.
• Respond to incidents calmly and professionally in line with company procedures.
• Monitor CCTV systems where applicable.
• Deliver excellent customer service to customers and colleagues.
• Complete accurate incident reports and relevant documentation.
• Support store management with loss prevention initiatives.
• Maintain a safe, secure, and welcoming environment at all times.
• Work closely with store management and colleagues to support operational requirements.

What We're Looking For

A valid SIA Licence is essential.

• Previous retail security experience is preferred.
• Excellent communication and customer service skills.
• Professional, confident, and reliable approach.
• Strong observational skills and attention to detail.
• Excellent timekeeping and attendance record.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Own transport is required.
• Candidates living within the DH postcode area are encouraged to apply.

Why Join Kingdom?

At Kingdom, we believe our people are our greatest asset. When you join us, you'll benefit from:

• Colleague CARE Platform with wellbeing support, discounts, rewards, and employee benefits.
• Career progression opportunities and clear development pathways.
• Referral bonus scheme.
• Paid Social Value Days to support local community initiatives.
• Recognition and reward programmes.
• Ongoing training and development opportunities.
• Supportive team environment within an award-winning organisation.