Retail Sales & Service Leader

Clarks; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clarks Glasgow is seeking a Sales & Service Manager to support the Store Manager, lead the sales team, and help achieve commercial objectives while ensuring an inviting shopping environment. You will supervise floor activity, coach the team, own customer experience metrics, and implement visual merchandising standards to create an engaging store.

The role demands retail leadership, strong communication, and a focus on service.

Qualifications

• Retail management experience with a proven track record.
• Strong coaching and communication skills.
• Organised, adaptable and customer-focused.

Responsibilities

• Demonstrate excellent selling behaviours and lead by example.
• Support Store Manager to engage, coach and develop the team to hit sales targets.
• Oversee the sales floor and maintain a welcoming store environment.
• Review CSAT insights to improve customer experience and operations.
• Deliver store operations and Visual Merchandising standards.
• Upskill product knowledge to drive sales and educate the team.

Skills

Retail management

Coaching

Communication

Team motivation

People development

Sales targets

Organization

Commercial awareness

IT proficiency

Visual Merchandising

Tools

POS systems

Job description

Clarks Glasgow is seeking a Sales & Service Manager to support the Store Manager, lead the sales team, and help achieve commercial objectives while ensuring an inviting shopping environment. You will supervise floor activity, coach the team, own customer experience metrics, and implement visual merchandising standards to create an engaging store.

The role demands retail leadership, strong communication, and a focus on service.