Retail Team Leader: Drive Sales & Customer Experience

CLARK'S; Glasgow; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Zusammenfassung

CLARK'S in Glasgow is seeking an Assistant Manager to support the Store Manager in all store operations and lead the sales team to achieve commercial objectives. You will deputise during the Store Manager's absence and drive performance on the shop floor.

You'll model excellent selling behaviours, coach and develop staff, optimise the customer experience, and uphold Visual Merchandising standards to deliver a top-tier shopping environment.

Qualifikationen

• Retail management experience leading a team.
• Strong coaching and development abilities.
• Clear communicator who provides direction and feedback.
• Able to motivate a store team with energy and pride.
• Experience with people processes and team development.
• Proven track record in delivering sales and targets.
• Organised, proactive, and able to work without direct supervision.
• Good commercial sense and decision making.
• Proficient with in-store systems and reporting.
• Knowledge of Visual Merchandising principles.

Aufgaben

• Demonstrate selling behaviours and lead the sales team to meet targets.
• Support Store Manager; engage, coach and develop staff.
• Oversee sales floor and maintain great shopping environment.
• Utilise CSAT insights to improve customer experience and operations.
• Contribute to store operations and Visual Merchandising standards.
• Increase product knowledge and drive sales through training.
• Plan tasks to meet business needs while protecting sales and service.
• Provide regular feedback to improve performance.
• Assist with people issues and escalate when needed.
• Develop capability to run the store in the Store Manager's absence.

Kenntnisse

Retail management

Coaching skills

Clear communication

Team motivation

People processes

Sales targets

Organisation skills

Commercial awareness

IT systems

Visual Merchandising

Tools

IT systems

Jobbeschreibung

CLARK'S in Glasgow is seeking an Assistant Manager to support the Store Manager in all store operations and lead the sales team to achieve commercial objectives. You will deputise during the Store Manager's absence and drive performance on the shop floor.

You'll model excellent selling behaviours, coach and develop staff, optimise the customer experience, and uphold Visual Merchandising standards to deliver a top-tier shopping environment.