Retail Sales & Service Champion

Naylor's Equestrian Llp; Hemel Hempstead; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and maintain high store standards. You will work on the shop floor, greet customers, replenish stock, and support daily store operations in a fast-paced environment.

Ideal candidates are team players with strong organisational skills, eager to learn, and capable of adapting to varying customer needs while upholding brand presentation and health and safety

Qualifications

• Customer-focused approach with a friendly manner.
• Clear verbal and written communication.
• Ability to work well with others and support sales.
• Strong organisational skills to manage tasks efficiently.
• Willingness to learn company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers and provide product information.
• Identify customer needs, promote suitable products, and drive sales.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp and stock areas tidy.
• Replenish stock and display products according to company standards.
• Process transactions, handle cash, and assist with deliveries.

Skills

Customer service

Communication

Teamwork

Organisational skills

Adaptability

Willingness to learn

Tools

POS systems

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to deliver a welcoming customer experience, assist shoppers with product information, and maintain high store standards. You will work on the shop floor, greet customers, replenish stock, and support daily store operations in a fast-paced environment.

Ideal candidates are team players with strong organisational skills, eager to learn, and capable of adapting to varying customer needs while upholding brand presentation and health and safety