Retail Sales & Service Associate

Naylor's Equestrian Llp; Newbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to deliver an exceptional in-store experience. You will welcome customers, answer questions, and help them find products while maintaining high store standards.

The role involves replenishing stock, processing transactions, and collaborating with colleagues to ensure smooth daily operations. A positive attitude and readiness to learn are essential for success in this fast-paced environment.

Qualifications

• Strong customer service mindset and welcoming attitude.
• Able to adjust approach for different customers and situations.
• Good organisational skills and task management.
• Able to work collaboratively with colleagues.
• Willingness to learn company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing product information where required.
• Identify customer needs, promote products, and support sales opportunities.
• Maintain high standards of customer service and presentation across the shop floor.
• Keep fixtures, displays, and stock areas clean, organised and well maintained.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, handle cash, and manage stock movement and deliveries.

Skills

Customer service

Stock management

Cash handling

Teamwork

Communication

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to deliver an exceptional in-store experience. You will welcome customers, answer questions, and help them find products while maintaining high store standards.

The role involves replenishing stock, processing transactions, and collaborating with colleagues to ensure smooth daily operations. A positive attitude and readiness to learn are essential for success in this fast-paced environment.