Retail Sales & Customer Experience Associate

Naylor's Equestrian Llp; Blackburn; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague in Blackburn to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and support day-to-day store operations.

You will collaborate with colleagues, learn new skills, and uphold high service and presentation standards in a fast-paced retail setting. A positive attitude and willingness to follow store processes are essential for success.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• Proactive attitude with confidence to engage customers and support sales opportunities.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products and promote complementary items to help achieve sales objectives.
• Maintain high standards of customer service.
• Ensure shop floor displays, fixtures and stock areas are clean, organised and well maintained.
• Replenish stock and ensure products are available and correctly displayed per company standards.
• Process transactions, handle cash, manage stock and prepare deliveries.
• Use in-store systems to assist customer enquiries and daily operations.
• Follow company health and safety policies at all times.
• Collaborate with colleagues to support day-to-day store operations.
• Take on additional duties as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

Naylor's Equestrian Llp is seeking a Store Colleague in Blackburn to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and support day-to-day store operations.

You will collaborate with colleagues, learn new skills, and uphold high service and presentation standards in a fast-paced retail setting. A positive attitude and willingness to follow store processes are essential for success.