Retail Sales Host

Merlin; Greater London; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Discounts

Merlin Magic Pass

Employee pricing

Job summary

Merlin’s London Madame Tussauds is seeking enthusiastic Retail Hosts for the Christmas and New Year period. You’ll welcome guests, promote merchandise, and gently upsell to enhance the guest experience while keeping queues moving and stock replenished.

Shifts are typically 8am–6:30pm, minimum 10 hours per week, for six-month contracts with potential extensions. Availability during the holiday period is essential, including school holidays as needed.

Qualifications

• Previous retail experience in a fast-paced environment.
• Demonstrates a passion for delivering excellent customer service.
• Willingness to learn and develop skills.
• Enthusiastic about our brand and team.

Responsibilities

• Serve customers at till and help guests find items.
• Restock shop and sales areas as needed.
• Encourage upselling and promote merchandise.
• Maintain a welcoming, fun guest experience.

Skills

Retail experience

Customer service focus

Team player

Flexible/adaptable

Job description

What you\'ll bring to the team

Especially for this coming Christmas and New Year period, we have new fun opportunities for experienced Retail Hosts to join our fun-packed Retails Team at London’s Madame Tussauds!

As one of our Retail Host, you\'ll be enhancing our guest experience by offering a warm and welcoming, informative approach, actively encouraging visitors to stock up on memorable merchandise and upselling where applicable.

With your genuine, helpful nature and world-class customer service, you\'ll always seek out the right opportunities to interact with our guests, boost revenue and smash set daily targets. You\'ll be open to suggesting products that our guests may want to purchase particularly in the run up to Christmas and will be on hand to assist our customers with any queries they may have.

Whether you\'re serving at the till or helping guests find that perfect item, you\'ll own the experience and make it as fun and memorable as possible!

In this role, you\'ll be restocking the shop and sales areas in and around the attraction. At times you may be serving at a till for extended periods of time, so you\'ll need to be able to keep things moving smoothly throughout the day.

We are offering 6 monthly contracts, with the strong possibility of achieving extensions! Shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. The requirements that we have are for this coming Christmas and New Years period, you will be expected to be available for either period or both if you so wish. You\'ll need to be flexible during school holidays as times and days may change.

Qualifications & Experience

• Previous retail experience in a fast passed environment
• Have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have passion for our brand
• Have a keen eye for detail
• Strong team player with the ability to take ownership
• Infectious personality who likes to have fun at work creating memorable experiences

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we\'ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range

From GBP £13.84/Hr.