Admissions Host

Merlin Entertainments; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

25% discount in our retail shops and 餐

40% off LEGO online

Merlin Magic Pass

Employee pricing up to 55% off cinema

Job summary

Merlin Entertainments is seeking Admissions Hosts who are sales- and guest-focused to welcome visitors and help create memorable experiences. You’ll support the Admissions team, engage guests with information, and upsell packages while maintaining exceptional service across busy periods.

Shifts run roughly 8am–6:30pm with a minimum of 10 hours per week; flexibility during school holidays is required as times and days can change.

Qualifications

• Experience in roles with high customer focus and busy footfall.
• Warm, welcoming, and informative personality.
• Interest in history and sharing knowledge with guests.
• Interest in performing arts, public speaking, or presenting.

Responsibilities

• Welcome and greet guests and provide information.
• Promote tailored packages and upsell products to increase guest spend.
• Focus on ticket sales and queue line management while delivering outstanding service.
• Support in achieving targets through product knowledge and customer care.

Skills

Customer focus

High footfall

Public speaking

Team player

Health & safety

Welcoming personality

Flexible schedule

History interest

Arts interest

Job description

We have exciting and rewarding new opportunities for a sales and customer focused Admissions Hosts to join our team to help create memorable and unique experiences for all our guests.
Supporting the Admission Supervisor, you’ll be working out on the front-line welcoming, greeting and interacting with our guests on a daily basis.
You’ll be involved with the day-to-day admissions function, under direction actively maximising visitor spend, assisting in exceed budgeted targets through various means such as; effective product knowledge, promoting tailored packages and utilising upselling techniques.
Primarily you focused on ticket sales and queue line management, whist always delivering exceptional customer service, without question!
You’ll look to promote an enthusiastic, and passionate approach to customer care and guest focus.
The shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.

Qualifications & Experience

• Experience within a similar role with a high customer focus and a high customer footfall
• A warm and welcoming person with a helpful and informative nature
• Interested in history and expanding on knowledge, enough to share with others
• May have an interest in performing arts, public speaking or presenting
• Strong appreciation health and safety and the welfare of others
• A true team player who is accountable for playing their part for the team's overall success
• Infectious personality who likes to have fun at work creating memorable experiences

Benefits

Alongsideworking witha great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Pay Range

GBP £13.84/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation. Although we understand thatwe'llalways be learning and growing, we aim to be the most inclusive and flexible employer in our industry.