Fright Nights Retail Host

Merlin; Chertsey; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Discount on LEGO products

Merlin Magic Pass: 20 free tickets

Merlin retail/restaurant discounts: 25

Private pension scheme

Life assurance

Employee assistance programme

Perks at Work access

Ongoing training & development

Job summary

Merlin at Thorpe Park in Chertsey is hiring Retail Hosts for Fright Nights. This role involves working in various retail stores across the park, delivering outstanding guest service and helping guests make the most of our event.

You’ll be part of a team that meets daily revenue targets, maintains store presentation, and shares in the fun and challenges of a fully flexible, full-time schedule during the seasonal period.

Qualifications

• 18 years old or over.
• Retail or leisure experience preferred but not required.
• Able to communicate clearly with team leaders and management.

Responsibilities

• Provide high-level guest service across retail stores.
• Leverage product and park knowledge to help guests choose items.
• Contribute to daily revenue targets with your team and managers.
• Maintain clean, well-presented store units in line with procedures.

Skills

Customer service

Retail experience

Job description

What you'll bring to the team

Retail Host - Fright Nights

Location: Thorpe Park, Chertsey, KT16 8PN

Hours: Full time, fully flexible.

Contract Type: Seasonal

Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for Retail Hosts to join our team in delivering our award-winning theme park scare event!

Working in Retail at Thorpe Park means creating lasting memories in an environment where no day is ever the same! With a range of retail stores across the theme park, there are opportunities for both team and independent working opportunities - but no matter where you're working, you'll will be part of a team responsible for delivering an exceptional service to our guests!

What you'll be doing...

In this role, you will be helping to create lasting memories for our guests across our range of retail stores.

• Providing a consistent and high level of service to all guests in line with our values, working to achieve our mystery shop targets.
• Using your in-depth product and park knowledge to help our guests make the most of their visit and our product range.
• Supporting the department in delivering daily revenue targets, through joint ownership of units alongside your team and managers.
• Maintaining a high standard of presentation and cleanliness within the units, ensuring the stores look well-presented at all times in line with procedures.

Qualifications & Experience

• Due to nature of the role and working hours, applicants must be 18 years old or over.
• Experience of working in a retail or leisure environment is preferred, but not essential.
• Successful applicants will show a real passion for creating memorable experiences for all our guests and delivering great guest service at all times!
• We're looking for applicants able to clearly communicate with team leaders and management with new ideas and suggestions to create a better work environment.

Benefits

• Pay from £8.50 per hour (age dependant).
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.50/Hr.